Refund policy

At Naqshi Dhaga, we want you to be happy with your purchase. If you change your mind about an online purchase, you may have the right to cancel and return your order under UK consumer law.

1. Your Right to Cancel

For most items purchased online, you have 14 days from the day you receive your order to notify us that you wish to cancel your purchase. You do not need to provide a reason.

After notifying us, you have a further 14 days to return the item to us.

To request a return, contact us at:

Email: Support@naqshidhaga.com
Phone: +92 312 4249 192

Please include your order number and the item(s) you wish to return.

2. Return Conditions

Items should be returned in a condition that allows us to resell them. You may handle and try on clothing as you reasonably would in a shop.

Items may not be eligible for a full refund if they have been used, damaged, altered, washed, stained, or otherwise handled beyond what is reasonably necessary to assess their nature, characteristics, and fit. Any reduction in refund will only reflect the loss in value caused by such handling.

Where applicable, items should be returned with their original tags, packaging, and accessories.

3. Return Postage

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of returning an unwanted item where applicable. We recommend using a tracked delivery service and keeping proof of postage.

If the item is faulty, damaged, or incorrectly supplied, please contact us before returning it so we can provide appropriate assistance.

4. Refunds

Once your cancellation is valid and the returned item has been received, we will process your refund without undue delay and normally within 14 days of receiving the returned goods or evidence that they have been sent back.

Refunds will normally be made using the same payment method used for the original purchase, unless another method has been agreed with you.

Where you exercise your statutory cancellation right, we will refund the cost of the least expensive standard delivery option offered at the time of purchase. Additional costs paid for an upgraded delivery service are generally not refundable.

5. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible at naqshidhaga.uk@gmail.com with your order number and clear photographs of the issue.

Your statutory rights regarding faulty or incorrectly supplied goods are not affected by this policy.

6. Exclusions

Certain products may be excluded from the standard cancellation right where an applicable legal exception applies, including personalised or custom-made items where the relevant legal conditions are met.

Any applicable exclusion will be clearly communicated before you place your order.

7. Exchanges

If you would like a different size or item, please contact us. Exchanges are subject to availability and may require the original item to be returned first.

8. Contact Us

For any return or refund enquiries, please contact:

Naqshi Dhaga
Email: naqshidhaga.uk@gmail.com
Phone: +92 312 4249 192

This policy does not limit any statutory rights you may have under applicable UK consumer protection law.