Terms of service

Welcome to Naqshi Dhaga. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. About Us

Naqshi Dhaga is an online fashion retailer offering women's clothing, including formal, festive, embroidered, embellished, and wedding collections.

For questions about these Terms or your order, contact us:

Email: Support@naqshidhaga.com
Phone: +92 312 4249 192

2. Using Our Website

You agree to use our website only for lawful purposes. You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our website or systems.
• Copy, reproduce, or commercially exploit our website content without permission.
• Interfere with the operation, security, or functionality of the website.

We reserve the right to restrict or terminate access to the website where there is a legitimate reason to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings. Minor variations in fabric, embroidery, embellishment, or finishing may also occur due to the nature of individual garments and manufacturing processes.

4. Pricing and Availability

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing, product information, or availability errors. If an error affects an order you have placed, we will contact you and provide appropriate options.

Products are subject to availability. Adding an item to your basket does not guarantee that the item will remain available until checkout is completed.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

A contract for the sale of products is formed when we confirm that your order has been accepted and the products have been dispatched, unless applicable law provides otherwise.

We reserve the right to cancel an order where there is a genuine reason, such as a product being unavailable, a pricing error, suspected fraud, or an inability to fulfil the order.

6. Payment

Payment must be successfully completed using the payment methods available at checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

7. Delivery

We aim to dispatch and deliver orders within the estimated timeframes displayed on our website or communicated to you.

Delivery times may vary due to circumstances outside our reasonable control.

Any applicable delivery charges will be displayed during checkout before you complete your purchase.

8. Returns and Refunds

Our Return and Refund Policy explains your rights and the process for returning products.

Nothing in these Terms limits your statutory rights under applicable UK consumer protection law.

9. Intellectual Property

All content on the Naqshi Dhaga website, including photographs, product images, graphics, logos, text, designs, branding, and other materials, is owned by or licensed to Naqshi Dhaga unless stated otherwise.

You may not reproduce, modify, distribute, publish, or commercially use our content without our prior written permission.

10. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.

We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under UK law.

Subject to this, Naqshi Dhaga will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

12. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, analytics services, and other technology providers.

Your use of third-party services may also be subject to their own terms and policies.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as necessary to provide our services, fulfil orders, process payments, and meet legal obligations.

14. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date where appropriate.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable consumer protection law provides otherwise.

Any disputes will be subject to the applicable courts of England and Wales, while preserving any mandatory consumer rights you may have under UK law.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact:

Naqshi Dhaga
Email: naqshidhaga.uk@gmail.com
Phone: +92 312 4249 192